Jim Pfeiffer has been a Certified Employee Assistance Professional (CEAP) since 1991. He interned for his Master's in Counseling at Restore, an inpatient drug and alcohol treatment program at St. Vincent's Medical Center in Little Rock. He has maintained certification as an SAP since 2002. He is licensed as a professional counselor by the State of Arkansas, and is a member of the Employee Assistance Professionals Association.